Returns & Refunds

Return Window

• Products may be returned only if defective or damaged on arrival. Please notify us within 48 hours of delivery.

Condition for Returns

• The product must be unused and in original condition with all packaging.
• Hygiene products that are opened cannot be returned due to safety reasons.

Refund Process

• Once a return is approved and received, we will issue a refund to the original payment method within 7–14 business days.
• Refunds for COD orders will be credited through a bank transfer — please provide your bank details.

Cancellation

• Orders can only be cancelled before dispatch. Once shipped, cancellation is not possible.

Contact for Returns

📧 Email: info@luxxecare.lk
📞 Phone/WhatsApp: 0707773399